How is Cloud Telephony Changing Business Communications?

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Thanks to the latest technology, our lives have become much more convenient and easier. The same applies to business. For example, cloud telephony provides new opportunities for entrepreneurs, as calls are made not through regular phone lines, but through the Internet, which is convenient for those who have a company in another country. It is also an option for those who are often traveling or negotiating with companions, clients or co-owners from other countries.

Cloud telephony is unique in that you do not need to lay wires, purchase additional equipment and maintain it – all data is in the “cloud”, i.e. calls are made online. You only need to order a virtual phone number in the company “Freezvon”. There are different options for your needs.

Advantages of virtual phone numbers

Cloud telephony is primarily needed to reduce the cost of international phone calls. There are different packages available:

  1. For calls only;
  2. Texting only;
  3. For calls and text messages;
  4. For the fax machine;
  5. For calls and fax.

It’s also added flexibility. You can call, text and fax from any city and country where you have access to the internet – it’s the ultimate in convenience. You can work from anywhere in the world and not be tied to one place. This will open up new opportunities for both business and life.

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Cloud telephony also has the following benefits:

  1. Entering new markets and regions. Communication will be of the highest quality – you will be able to easily keep in touch with more than 120 countries of the world – the choice of the country is specified when you sign the contract. The tariff for outgoing calls will not change even if you move;
  2. A virtual number can be used anywhere, as long as you have access to the Internet. It can be your personal number or it can be used by an unlimited number of employees of your company;
  3. There is a call queue setting. You will be able to handle calls as they come in, so there will be no delays;
  4. It is possible to record telephone conversations – this is also extremely important for business. In this way you can control the operators – monitor their work and do everything possible to improve it;
  5. You can stay connected from any device like smartphone, tablet, computer;
  6. There are multichannel numbers. There is no need to purchase a huge number of sim cards – one number that will serve several lines is enough.

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As a result, you will get high quality and fast telephone communication, adapted exactly to the business. And despite not all the advantages of such virtual telephony, you can achieve excellent results in a short time – the number of successful calls will increase, you can easily realize mailings for customers. It is also an opportunity to create flexible and quality communication with partners, customers and employees.

Reliability and safety

As virtual telephony becomes more and more in demand for business, the question of reliability and security of such systems arises. It is important that the company that offers such services has several information processing centers with different routing schemes and emergency switching between them.

Data protection is another important factor that cannot be ignored. In an environment where there is a high probability of a data breach, a company should have different options to prevent such a situation – there should be a clear protocol to protect your business.

To order a virtual number, you need to register on the website, top up your balance by the amount that will cover the cost of the tariff plan. You also need to select the country you will call from and the country you will call to, as well as the type of number.

Krystin

Krystin is a certified IT specialist who holds numerous IT certifications and has a decade plus experience working in Tech. She is a systems administrator for a Seattle IT firm, and she is a leading voice/advocate for Women in Tech. She has been an on-air guest for various radio stations discussing recent tech releases.

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