Laptop Stuck On HP Logo (Reasons & Fixes)

HP laptop stuck on logo

If you have had your HP laptop for a long time, then you understand how reliable HP laptops are. However, this does not mean they are 100% fool proof; every once in a while, your laptop may have issues that may render it unusable. 

One of the common issues that your HP laptop may have is the laptop getting stuck on HP Logo. When this happens, your laptop will not complete the boot process, and you will have to troubleshoot the issue to get the laptop to work. 

But, why is your laptop stuck on the HP logo? Let’s find out. 

Laptop Stuck on HP Logo (Quick Answer)

If your HP laptop is stuck on the HP logo, it could be due to power issues, software glitches, faulty hardware, or BIOS error messages. You can fix the problem by performing a hard reset. Turn off the laptop. Disconnect the AC adapter and remove the battery as well as all other connected devices like USB drives, webcams, and printers. Press and hold the power button for 15 seconds to drain residual power. Connect the AC adapter and battery. Turn on the computer. 

If you have a Dell laptop, here is how to fix a Dell laptop stuck on the Dell logo.

How to Troubleshoot Laptop Stuck On HP Logo

Follow this guide to fix your laptop if it will not reboot past the HP logo.

Check For External Factors

Unplug every peripheral attached to your laptop, including USB-powered mice and external hard drives. However, this excludes a keyboard for navigating menus, a display cable, and a power cable.

The attached peripherals can cause driver conflicts, boot order problems, power issues, and prevent your laptop from rebooting, keeping it on the HP logo.

Once you disconnect the peripherals, power up your laptop and see if it boots up successfully. If it boots up successfully when not attached to any peripherals, reattach each individually, then restart the computer until you find the culprit.

Check For Software or Program glitches

Installed software like the antivirus can cause your laptop not to boot, so it’s important to determine the problematic program and update or delete it.

  • Access the recovery mode by powering the laptop, then pressing the shift key and the F8 key swiftly while the laptop boots up.
  • Once the recovery mode appears, choose “See Advanced repair options.”
  • Choose the troubleshooting, then advanced options.
  • Select Windows Startup Settings, then restart the laptop.
  • The Advanced Boot Options let you boot up your laptop in safe mode. It gives your three options; pick the one you desire.
  • If your HP laptop reboots successfully in safe mode, you have an issue with an installed software or a hardware issue. In that case, examine your software list for the culprit, then update or delete it.
  • After updating or removing the software, restart your laptop to see if the issue is fixed.

Check For BIOS Error Messages

After getting rid of external peripherals, move to the BIOS error messages. The BIOS will tell you if it detects a hardware problem before even accessing the BIOS menu.

Some of the BIOS error messages you might see are:

BOOT Device Error-indicating a problem with a storage device.

The CPU fan isn’t detected– cooler or fan problem.

If an error message pops up, but it’s unclear what the problem is connected to, check the specifics online or the motherboard documentation. This will help you identify the problem and find ways to correct it.

If your laptop doesn’t reboot successfully after addressing the BIOS error messages, reset the BIOS to the default state. BIOS is responsible for controlling the system’s fundamental operation, so be careful when making changes to it.

Here’s how to reset BIOS:

  • Access the BIOS menu by pressing a key (usually the DEL or F2 key) after turning on the system. Tap the key repeatedly to access the BIOS menu.
  • Reset the BIOS to default by accessing the “Save and Exit” on the menu. However, the option may be available elsewhere in the menu, depending on your motherboard manufacturer. Resetting the BIOS may help eliminate the problems caused by changing the configuration.
  • Save the changes and restart the laptop to apply the changes.

Examine For Hardware Issues

Your laptop drive may have an issue if the BIOS cannot detect the storage drive. Troubleshoot it by opening the system to ensure the cables attached to the drive are well connected.

If everything looks good, remove the drive, install it into a different system, or plug it in with a USB adapter to check the drive’s status. If it’s not detected, it’s time to find a replacement.

Another possible issue is the CMOS battery (the battery-powered chip in the motherboard that stores vital system information) which typically lasts for about a decade. Find the CMOS and reseat it but if that doesn’t solve the issue, remove the battery and replace it.

If the actions above don’t fail, format your laptop or reinstall the operating system.

Final Remarks

You should be able to fix your laptop if it gets stuck on the HP logo, especially if it’s in otherwise good condition or relatively new. However, if you have an older system, you may want to look for an upgrade your laptop. 


Krystin is a certified IT specialist who holds numerous IT certifications and has a decade plus experience working in Tech. She is a systems administrator for a Seattle IT firm, and she is a leading voice/advocate for Women in Tech. She has been an on-air guest for various radio stations discussing recent tech releases.

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